Customer Information
Upon placing
an order we collect the following personal information:
-
First and last name
-
Customer address
-
E-mail address
We request this information to help us identify our
customers in the case of a transaction error.
Transaction errors include, but are not limited to out
of stock, shipment and/or billing related issues.
Customer information collected at the time of checkout
will never be shared or sold to any third party unless
required by law or a court order. Customer information
collected at checkout is never used for marketing
purposes unless there is expressed willfulness of the
customer to participate in such marketing/advertising.
Checkout and Billing
Information
To
place an order with SerranoJewelry.com we require basic
customer information such as your name, address, phone
number, and e-mail (see section: Customer Information).
We collect this information so that we can identify our
customers. We DO NOT collect or store your credit card
information. During checkout, you are directed to a
PayPal processing system that collects your credit card
and billing information for the sole purpose of
transaction. PayPal is a very safe billing mechanism
and your credit card information is NOT visible to
SerranoJewelry.com at any time. PayPal specializes in
industry-leading fraud models, address verification and
card verification checks, 128-bit SSL, and powerful
encryption. PayPal is a member of TRUSTe and BBBonline.
You can view PayPal’s privacy policy
here.
Personal
Information
Information collected from you will be used for the
purpose of sending information to you about special
offers/promotions (only if subscription to our mailing
list is indicated by you through the member registration
form), responding to your questions or comments, or as
otherwise may be described at the point of collection.
If you provide us with contact information when sending
a question, concern, or comment, our staff will use the
indicated contact information to contact you regarding
your comment or question, to provide more detailed
information to you, or to learn about your level of
satisfaction with our services/products. Personal
information that you provide will never be shared or
sold to any third party for marketing purposes. We will
not share or disclose any personal information except as
needed to provide you the service you have expressly
requested. Such parties to which your personal
information may be passed on to is an outside shipping
company to ship orders and/or payment processing company
(PayPal) to accept payment from you. Transferred
information that is passed on to the aforementioned is
information deemed necessary to carry out our services
to you.
Opting Out
If you have signed up
for any of our promotion communications, such as
newsletters or special offers, and would like to no
longer receive such communications, you can opt out by
replying to the originating e-mail with the words
"unsubscribe” in the subject line. Your e-mail address
will be removed from our mailing list database.
If you are receiving
snail mail correspondences from our company and would
like to no longer receive such correspondences, please
send an e-mail to:
mail@serranojewelry.com
with “unsubscribe” in the subject line. Your mailing
address will be removed from our mailing list database.
IP Address
As you use our web site,
our system collects server log data which includes,
where possible, your IP address, your domain name, the
type of browser and operating system you use, the pages
you view, search requests, and in some cases data you
submitted via web forms, and, if you linked to our site
from another web site, that website's address. We
aggregate this data and use it for statistical purposes.
The aggregate information helps us to ascertain, for
example, the volume of our website users' interest in
portions of our website, and to help us understand how
to improve the navigation and content of our website.
This information will never be shared or sold to any
third party unless required by law or a court order.
Cookies
We use "cookies" on our
site to help us serve you better each time you return.
A cookie is a small element of data that a website can
send to your browser, which may then be stored on your
system. The data collected from cookies helps us
determine how many people visit this site and what pages
of the site they view. We use this information to
better serve all visitors as we improve our site content
and design. Most browsers accept cookies automatically,
but can be configured not to accept them or to indicate
when a cookie is being sent.
The cookies never
include personal information such as name, mailing
address, phone number, or credit card information.
Visitors can also accept or reject cookies. Most
browsers are initially set up to accept cookies. The
cookie data is only linked to personally indefinable
information in the case where a customer makes a
purchase, in which case our system can link the
customers order number to the customer. If you would
prefer, you can set your browser to reject cookies.
Security
We take steps to make
all information received from you online as secure as
reasonably possible against unauthorized access and use.
The sensitive information (such as credit card number)
is encrypted with industry standard SSL encryption to
protect your information. Again, SerranoJewelry.com
never collects your billing information. All billing
transactions are completed with a secure payment
processing system, PayPal. (Please refer to section:
Checkout and Billing Information).
Disclaimer
We reserve the right to
disclose your personally identifiable information as
required by law and when we believe that disclosure is
necessary to protect our rights and/or comply with a
judicial proceeding, court order, or legal process
served on our Web site.
Changes to
this policy
If we decide to change
our privacy policy, we will post those changes to this
privacy statement, the homepage, and other places we
deem appropriate so that you are aware of any
amendments/additions to our current policy. We reserve
the right to modify this privacy statement at any time.
If we make material changes to this policy, we will
notify you within the privacy policy itself, by email,
or by means of a notice on our homepage.
Privacy
Contact
For privacy inquiries or
for any questions on our privacy policies you may
contact us by sending email at privacy@serranojewelry.com.